356ac Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 356ac (the "Operator", "we", "us", or "our") collects, processes, stores, and protects personal data provided by users ("you" or "Player") when you access or use the 356ac platform at https://356ac.pro. By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

356ac is committed to handling your personal data responsibly and transparently. We collect only what is necessary to operate the Platform, deliver our services to you, meet legal and compliance obligations, and keep your account secure. We do not sell your personal data to third parties for marketing purposes.

Our Six Core Privacy Commitments

Information We Collect

356ac collects personal data in two ways: directly from you when you provide it (for example, during registration or when you contact support), and automatically when you use the Platform (for example, through cookies and log data). The categories of data we collect are described below.

• Registration data: your name, date of birth, email address, mobile phone number, and residential address as provided during account registration.
• Identity verification data: copies of government-issued identification documents (such as a National ID card or passport), and proof of address documents, collected when we are required to verify your identity under our KYC obligations.
• Financial data: your mobile banking account reference (bKash, Nagad, Rocket, or Upay number), deposit and withdrawal transaction records, and account balance history. We do not store full mobile banking PINs.
• Gaming activity data: your betting history, game session logs, sports markets wagered on, bonus usage, and account activity timestamps.
• Technical data: your IP address, device type, browser type and version, operating system, and session data collected automatically when you access the Platform.
• Communications data: the content of any live chat conversations, emails, or other messages you send to 356ac support, including support request history and resolution records.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data for identification purposes. If at any point we need to collect a category of data not listed above, we will update this Policy and notify you before doing so.

How We Use Your Information

356ac uses your personal data only for the purposes described in this Policy. The primary purposes for which we process your data are as follows.

Sharing Your Information

356ac does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: We share the minimum necessary financial data (such as your registered mobile banking number and transaction reference) with our payment processing partners (bKash, Nagad, Rocket, Upay) to execute your deposits and withdrawals.
• Game and technology providers: We share session and gameplay data with our third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe) solely to deliver their game services on the Platform. These providers operate under strict data processing agreements.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement, regulatory agencies, or government bodies when required to do so by applicable law, court order, or to comply with a legal obligation, including anti-money laundering (AML) reporting requirements.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

356ac uses cookies and similar tracking technologies to operate the Platform, remember your session, and improve your experience. We use the following categories of cookies.

• Essential cookies: These are required for the Platform to function. They enable you to log in, maintain your session, and navigate securely between pages. These cookies cannot be disabled without breaking core Platform functionality.
• Performance cookies: These collect anonymised data about how you use the Platform, such as which pages you visit most frequently and how long you spend on each section. This data helps us improve Platform performance and user experience.
• Functional cookies: These remember your preferences and settings (such as your preferred language) so that the Platform behaves consistently across visits. Disabling these cookies may affect the personalised experience on the Platform.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the Platform. 356ac does not use third-party advertising cookies or cross-site tracking cookies that follow you across other websites.

Data Security

356ac implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage for personal and financial data at rest, strict access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, and regular security reviews of our systems and third-party integrations.

While we take all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. In the unlikely event of a data breach that affects your personal data and poses a risk to your rights, 356ac will notify affected players without undue delay and will take prompt steps to contain and remediate the breach.

Data Retention

356ac retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically, account registration data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements applicable in the jurisdictions where we operate.

When your data is no longer required for the purposes for which it was collected and no legal obligation requires us to retain it, we will securely delete or anonymise it. Communications data (live chat logs, support emails) is retained for up to two years from the date of the communication, after which it is deleted unless it forms part of an ongoing dispute record.

Your Privacy Rights

As a player on the 356ac Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to any legal obligations that require us to retain data (such as AML record-keeping requirements).
• Right to restrict processing: You have the right to ask us to limit the way we use your personal data in certain circumstances, for example if you contest the accuracy of the data or object to our use of it.
• Right to withdraw consent: Where we process your data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that some rights may be limited in the context of an online gambling platform. For example, we cannot delete transaction records that we are legally required to retain. We will always explain clearly if a limitation applies to your specific request and the reason for that limitation.

Third-Party Links and Services

The 356ac Platform may contain links to third-party websites or services, including those operated by our game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). These third-party sites and services operate under their own privacy policies, which are independent of this Policy. 356ac is not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policy of any third-party service you access through the Platform. Links to external services are provided solely for gameplay and entertainment purposes and do not constitute an endorsement of those sites' privacy or data practices by 356ac.

Children's Privacy and Age Restriction

The 356ac Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. During registration, we collect date of birth information to verify that all registered players meet the minimum age requirement. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account.

Changes to This Privacy Policy

356ac reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered players by email to the address associated with their account, or by displaying a prominent notice on the Platform, before the changes take effect. The date of the most recent update is shown at the top of this Policy.

Your continued use of the 356ac Platform following notification of changes to this Policy constitutes your acceptance of those changes. If you do not agree to any updated version of this Policy, you should cease using the Platform and, if you wish to close your account, contact our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 356ac handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently. For data access or deletion requests, please include your registered email address and account username in your message so we can locate your records efficiently.